With more than 2 million customers in over 50 states to support, Propane giant, AmeriGas, reached out to 2120 Creative when they needed a user experience re-design for their business critical Cylinder application.
The Cylinder application is used by every Amerigas delivery driver. Their average delivery drivers are a middle aged worker comfortable in traditional methods of pumping and delivering propane but generally reluctant to adopt new ways of distributing propane using technology. The app centered around providing truck GPS tracking, driving directions and route optimization tools, cylinder inventory management, cylinder exchange and receipt, and management of federal safety regulations. In a nutshell, the application facilitated the pickup and delivery of AmeriGas propane.
Focused on native iPad behaviors and making the process as simple (and clickable) as possible, 2120 Creative developed a streamlined application that any driver could love.
Both dispatch and delivery drivers experienced an immediate impact. They were now empowered with valuable real-time intelligence around the status of deliveries, client/delivery point specific data, immediate location of trucks for routing and rerouting, as well as data and analytics regarding how much propane was on a truck. It also empowered the team back at corporate with solid data that continues to help with predictive analysis and future planning.